A virtual front desk that answers inbound calls, captures new leads, supports existing clients, and logs everything to the CRM.
- Inbound call
- Voice agent
- Intent and CRM lookup
- Collect details
- Webhook to CRM
- Escalate to a person when needed
The problem
What needed to be handled
The business needed inbound calls handled naturally, with new leads captured and existing clients supported, without a full-time receptionist.
What we built
System details
- A voice agent built on GoHighLevel and ElevenLabs that understands why the caller is calling.
- Adapts the conversation to what the CRM already knows about the caller.
- Collects project and contact details and sends them to the CRM by webhook.
- Escalates to a person when the call needs one.
Facts
- Lead capture
- Structured CRM data on every call
Stack
- GoHighLevel
- ElevenLabs
- OpenAI
- Webhooks
Related services
Ready to put a system in place?
Let's discuss your calls, leads, and workflows. Get in touch to plan your next step.