An outbound voice agent calls leads that went quiet, sounds like a calm team member, and updates the CRM from the outcome.
- Lead list
- Outbound call
- Outcome detected
- Book, reconnect later, or close
- CRM status updated
The problem
What needed to be handled
Leads were going cold because nobody had time to make follow-up calls.
What we built
System details
- An outbound voice agent built with ElevenLabs, n8n, and Twilio.
- Works out whether the lead wants an estimate overview call, wants to reconnect later, or is no longer interested.
- Handles voicemail.
- Updates the lead status in the CRM automatically.
Facts
- Outcomes classified
- 3 (book, later, not interested)
- Manual follow-up calls
- Eliminated
Stack
- ElevenLabs
- n8n
- Twilio
- OpenAI
- CRM webhooks
Related services
Ready to put a system in place?
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