Answers calls in two languages, books lessons, texts the confirmation, and hands off to a person when needed.
- Inbound call
- Language detected
- Answer or book
- SMS confirmation
- Handoff to customer care when needed
The problem
What needed to be handled
A driving school needed inbound calls handled in two languages, from general questions to booking a lesson, without a receptionist on every line.
What we built
System details
- A conversational AI agent that answers inbound calls in two languages.
- Handles common questions and books appointments directly into the scheduling system.
- Sends an automatic SMS confirmation after each booking.
- Hands the call to customer care when a person is needed instead of guessing.
Facts
- Languages
- 2
- Booking confirmation
- Automatic SMS on every booking
- Escalation
- Automatic handoff to customer care
Stack
- Voice AI agent
- Appointment scheduling integration
- SMS automation
- CRM and escalation routing
Related services
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